F.A.Q

 

What is DATA?
DATA is the Delaware Area Transit Agency. DATA is the public transit service provided by the Delaware County Transit Board.

 

What is the Delaware County Transit Board?
The transit board is a seven member governing board established by the Delaware County Commissioners under section 306 of the Ohio Revised Code. The county commissioners are the appointing authority for the board members.

 

Who Owns DATA?
The citizens of Delaware County own and operate the public transit system through the Delaware County Transit Board.

 

Who is allowed to use DATA?
DATA is a public transit system. This means that anyone can use the service for any reason at anytime during DATA’s operating hours.

 

Why doesn’t DATA operate later in the day?
DATA, like any other agency or business has a limited source of revenue. At the present time our funding and revenues only allow us to operate on the days and times established. As we continue to explore various funding options, we will increase service accordingly.

 

Can DATA transport people in wheelchairs?
Yes, DATA has a fleet of vehicles with wheelchair lifts that are handicap accessible.

 

Is there an application that needs to be filled out?
Yes. An application process is necessary to qualify for special services or fare discounts.  Call 740-363-3355 to arrange an appointment with an eligibility administrator.

 

Does DATA go to the Columbus Airport?
No. However, COTA does go to the airport and DATA can be used to access COTA at the Crosswoods Park-N-Ride. DATA and COTA have an agreement to accept each others transfers so transferring to COTA does not cost any additional fare.

 

Why do I have to schedule my ride in advance?
It is not necessary to schedule all rides in advance. If you use any of DATA’s fixed routes, you only need to be at the indicated stop at the indicated time. Demand response service however does require advance scheduling. This allows us time to properly schedule available vehicles to be at the right place at the right time.

 

Who do I contact if I have a complaint?
All vehicles have complaint forms available. Ask the driver if you do not see them. The complaint process is outlined in the complaint form. All complaints should be addressed to DATA Administration, 119 Henderson Court, Delaware, Ohio 43015

 

Does DATA take complaints seriously?
Yes. All written complaints receive a written answer. The administration staff and the transit board use complaints as a means to continually evaluate our service and performance.

 

My mother is elderly in a wheelchair and occasionally needs my assistance. Do I also have to pay to ride with her to her appointments?
No. All necessary attendants ride at no charge regardless of the origin or destination points. This means that even if your mother is just going shopping her attendant does not have to pay a fare.  Pre-certification is required

 

What happens if I schedule a ride and someone else picks me up and I forget to cancel my trip with DATA?
DATA encourages all riders to cancel previously scheduled trips at least one hour prior to the scheduled pick-up time. DATA understands that situations can sometimes change such as someone else offers you a ride but DATA still has to complete this trip if you don’t call and cancel. This unnecessarily costs you as well as other taxpayers money so DATA has a "No Show " policy that states that DATA will suspend privileges for excessive cancellations or No-Shows.

 

My child is three years old. Does he need to be in a car seat if we use DATA?
Yes. All children must be in car seats or booster seats according to Ohio Law. DATA does not supply child safety seats. It is the responsibility of the parent/guardian to supply the child restraint system and secure the child in accordance with the manufacturer’s instructions.